How to cancel subscriptions

Step 1: find out who bills you

The same subscription can be billed by different companies, and each one is cancelled in a different place. Your receipt or card statement tells you which.

Can't tell? See how to find all your subscriptions.

Cancel on iPhone, iPad or Mac

1. Open Settings and tap your name.
2. Tap Subscriptions.
3. Tap the subscription.
4. Tap Cancel Subscription. If there's no Cancel button, or you see an expiry message in red, it is already cancelled.

On a Mac: open the App Store, click your name at the bottom of the sidebar, click your name again, then Subscriptions, choose the subscription and click Cancel Subscription.

On a Windows PC: in the Apple Music or Apple TV app, click your name, choose View My Account, then Manage next to Subscriptions, Edit, then Cancel Subscription.

Apple's page adds: cancel a free trial at least 24 hours before it ends, and only the family member who started a subscription can cancel it.

Cancel in Google Play

On an Android phone:

1. Open your subscriptions in Google Play.
2. Select the subscription.
3. Tap Cancel subscription.
4. Follow the instructions.

On a computer:

1. Go to play.google.com/store/account/subscriptions.
2. Find the subscription and click Manage.
3. Click Cancel subscription, choose a reason and click Continue.

Google's page adds that uninstalling an app doesn't cancel its subscription, and that you keep the time you paid for: a yearly plan cancelled on 1 July stays active until 31 December.

Cancel a PayPal automatic payment

1. On the PayPal website, go to Settings.
2. Click Payments.
3. Select Subscriptions and saved businesses or Automatic Payments.
4. Select the business. From its page you can cancel the automatic payment.

Cancel on Amazon

Most Amazon subscriptions: go to Your Memberships and Subscriptions, find the subscription, select Manage Subscription, then Cancel Subscription under Advanced Controls. Some digital subscriptions have an Auto-Renew switch instead.

Amazon Prime: go to Cancel Your Prime Membership and follow the prompts. Amazon says paid members who haven't used their benefits get a full refund of the current period. Prime Video add-ons, such as Paramount+, carry on after Prime ends; cancel them separately. If you joined Prime through Google Play, cancel with Google.

Cancel directly with the service

Netflix

1. Go to Manage your membership and sign in if asked.
2. Tap or click Cancel.
3. Tap or click Finish Cancellation.

You can watch until the end of the billing period. If there's no Cancel option, a partner bills you: the Membership section of your Account page shows how to cancel with them.

Spotify

1. Go to Manage your plan (spotify.com/account/subscription/manage).
2. Select Cancel subscription.

Premium stays until your next billing date, then the account switches to free. If a phone or internet company bills you, find their contact under Payment on your account page.

YouTube Premium

On a computer: go to youtube.com/paid_memberships, select Manage membership, Deactivate, Continue to cancel, pick a reason, then Yes, cancel.

On Android: tap your profile picture, Paid memberships, the membership, Continue to cancel, a reason, then Yes, cancel.

On iPhone: if you joined in the iOS app, Apple bills you: cancel through your Apple account, as above.

Your benefits continue to the end of the billing period.

Disney+

1. Log in to Disney+ in a browser.
2. Select your profile, then Account.
3. Select your Disney+ subscription under Subscription.
4. Select Cancel Subscription.

Access continues until the end of the billing period. If a partner bills you, cancel with that partner.

ChatGPT

1. On chatgpt.com, open the account menu and select Settings.
2. Select Billing.
3. Under Cancel plan, select Cancel.

If you subscribed on iPhone, cancel through Apple; on Android, through Google Play. OpenAI says to cancel at least 24 hours before your next billing date, and that deleting your account doesn't cancel an Apple subscription.

Microsoft 365

1. Go to account.microsoft.com/services/microsoft365 and sign in.
2. Select Cancel subscription (it may say Upgrade or Cancel).
3. Read Please review, then select I don't want my subscription.

If you see Turn on recurring billing instead, it already ends on the date shown.

Adobe Creative Cloud

1. Sign in to your Adobe account and open Plans and payment.
2. Select Manage plan, then Cancel your plan.
3. Select Continue, choose a reason, Continue, then Confirm cancellation.

Check the fee first. On an annual plan paid monthly, Adobe charges 50% of the remaining contract if you cancel after the first 14 days. Most plans get a full refund within 14 days of purchase.

Audible

1. Select your name at the top of the page.
2. Select Membership details.
3. Select Cancel membership, then Confirm cancellation.

Use your credits first: unused credits are lost when the membership ends. Titles you bought are yours to keep.

After you cancel

• You usually keep access until the period ends. Google Play, Netflix, Spotify, YouTube, Disney+, ChatGPT and Adobe all say so.
• Refunds depend on the company. Amazon refunds an unused Prime period, Adobe most plans within 14 days, and Google Play "in some instances". Netflix and Spotify's cancel pages don't mention refunds.
• Keep the confirmation. The US Federal Trade Commission advises keeping a copy of your cancellation. If charges continue after you asked to stop, dispute them with your card issuer.

In the UAE

For du and e& add-ons, OSN+ and Shahid, see how to cancel subscriptions in the UAE.

How Rasid helps you cancel in time

Rasid finds your subscriptions in Gmail and reminds you before each renewal or the end of a trial, while there's still time to cancel. It doesn't cancel for you. It's free during early access, on iPhone.

Join the Rasid waitlist

Related pages

• How to find all your subscriptions
• How to cancel subscriptions in the UAE
• The best subscription tracker apps, compared