Support & Help

Get help

Email hello@rasid.app. That is the only support channel, and it goes to the small team that builds the app — there is no ticket portal, no bot and no phone queue.

From inside the app: Settings → Contact Support opens the same mailbox with your app details prefilled.

If you can, send the fix-it details up front — it usually turns two days of back-and-forth into one reply.

What you were doing, what happened, and what you expected instead
The screen you were on (Dashboard, Bills, Import Review, Settings)
The date and rough time, with your timezone, if something failed once
Your app version and iOS version (Settings, bottom of the screen; iOS Settings → General → About)
The email address you sign in with, so we can find the account
A screenshot — crop out anything you would not want us to see

Response times

A person replies within one UAE business day (Monday to Friday). Most messages get an answer the same day.

Over a weekend or a UAE public holiday, expect a reply within two business days.

If your issue needs a code fix, the first reply tells you that plainly along with what we know. We then follow up when the fix ships — you never have to chase us for a status.

Try this first

Roughly a third of reports are solved by one of these in under a minute, so it is worth a pass before writing in.

Force-quit Rasid and reopen it — the subscription and bill lists rebuild from the server on launch
Check which space you are in. Personal, family and business spaces are kept separate, and a subscription that looks deleted is often just filed in another one
Check you are online. Scans, refreshes and imports all need a connection
Sign out and back in (Settings → Sign Out). This re-mints the session without touching your data
Update the app if the App Store shows a newer version

Gmail won't connect

Rasid asks Google for read-only access to your mail. It cannot send, delete or modify anything, and it only searches billing mail — receipts, invoices, renewal notices and statements. If the connection fails, it is nearly always one of the following.

Work through them in order:

"Gmail sign-in was cancelled" — the Google sheet was dismissed before you finished. Tap Try Again and complete every screen, including the final permission screen
"Google needs you to sign in again" — Google access tokens are short-lived (about an hour). Tap Try Again and sign in; nothing you have already imported is affected
Make sure you are signed in to Rasid itself first. Connecting Gmail before signing in fails with "Please sign in to use Gmail sync"
Pick the right mailbox. If you have several Google accounts on the phone, choose the one your bills actually arrive at. You can only have one mailbox connected at a time
You must accept the Gmail permission on Google's screen. Declining it leaves Rasid connected to your identity but unable to read any mail, and every scan will come back empty
Work or university accounts may be blocked by an administrator's policy on third-party apps. Google's screen usually says so. Use a personal mailbox, or ask your IT admin to allow it
If you disconnected Gmail before, the app deliberately keeps it off until you switch it back on. Go to Settings → Connect Gmail to opt back in
"Bills were just refreshed" or a rate-limit message — a full mailbox scan is allowed once an hour per account, and the Bills refresh has a 60-second cooldown. Wait it out and retry

A bill or subscription was missed

Rasid only sees what is in your mailbox, inside a bounded window, and only from senders it recognises. A miss is almost always one of these limits rather than a failure.

What the two scans actually look at:

Bills refresh (Bills tab → refresh icon) reads the last 35 days from the providers Rasid knows, up to 12 recent emails each, and up to the last 45 days of bills from other senders. A statement older than that will not appear until the next one arrives
The subscription scan (import menu → Connect Gmail) reads up to the last 400 days. It lists up to 6,000 billing messages, groups them by sender and fully reads a few from each, so a very noisy mailbox can reach that limit and leave a quiet subscription out
Some of the searches skip Gmail's Promotions, Social and Forums tabs. If your receipts land in Promotions, move one to Primary or add a filter, then scan again
Providers are matched by sender domain. Currently covered for utilities: DEWA, SEWA, ADDC, Etisalat (e&), du and Empower. For credit-card statements: Emirates NBD, Mashreq, Mashreq Neo, ADCB, FAB, ADIB, RAKBANK and HSBC UAE
Bills sent to a different mailbox than the one you connected will never be seen. Forwarding them into the connected mailbox usually works, since the original sender's address is preserved
Rasid can read a PDF attached to a bill email, but not a password-protected one. If your bank puts the amount only inside a locked PDF, the bill still appears with no amount. Type the total and due date in yourself, or upload the statement through Scan Statement and enter its password on your phone

Fixes when something is missing

Any of these gets the item tracked immediately, without waiting for a scan.

Bills tab → refresh icon, for a fresh pull of recent bills (60-second cooldown between taps)
Re-run the Gmail scan (once per hour) — anything you have already imported is recognised, not re-added
Import menu → Scan Statement, to upload the bill or statement as a PDF, even a password-protected one, or as up to 10 photos or screenshots (png, jpeg, heic, webp or gif, up to about 6 MB in all). Rasid pulls out the statement date, total due and minimum due
Import a spreadsheet — .xlsx, .xls, .csv or a publicly shared Google Sheet
Import menu → Add Manually, which takes about twenty seconds and behaves identically to an imported item afterwards

A duplicate appeared

Duplicates come from the same service arriving through two doors — a Gmail scan plus a manual entry, a statement upload plus a receipt email, or a merchant that bills under two different names (a storefront name in the receipt and a payment-processor name on the statement).

The import review screen flags anything it recognises as an existing item with a duplicate badge, and offers to update the existing record rather than add a second one. Choosing update is what keeps your history intact.

If one slipped through:

Open the copy you want gone, then delete it. Deleting one record never affects the other
Keep the record with the longer price history — that is usually the older one
Check your spaces before deleting. The same service tracked in both personal and family space is two deliberate records, not a bug
A utility that exists both as a bill and as a subscription is the one case worth telling us about, since Rasid tries to link those automatically

An amount is wrong

Every amount in Rasid is editable, and your correction is saved as the real value. You never have to delete and re-add an item to fix a number.

For a subscription: open it, tap Edit, and change the amount, billing cycle, category or next payment date.

For a utility bill or card statement: tap the row on the Bills tab. The edit sheet lets you set the total, the due date and — for credit cards — the minimum due. You can save a due date with no amount, which is what you want for a statement whose total is locked inside a PDF.

Common reasons a number looks off:

Currency. A subscription or bill charged in another currency, such as USD, shows the amount as charged, with your base currency under it at the day's rate. The saved amount never changes; only the converted figure moves with the exchange rate
First invoices are often pro-rated, or include a setup fee or VAT, so they do not match the recurring price
A credit-card statement total is what the bank billed you that month, not the sum of your tracked subscriptions
Extraction from a photographed or scanned statement can misread a digit. Correcting it in the edit sheet is the fix
A newer email for the same bill supersedes what is on screen, so next month's statement will replace this month's figures. Your 'Paid' toggle is kept until the billing period actually rolls over

Disconnect Gmail

Go to Settings, tap Gmail Connected, and confirm Disconnect.

That does four things: it stops all future scanning, wipes the stored access token from the device, revokes Rasid's access at Google, and keeps Gmail off until you deliberately reconnect. There is no background scan afterwards.

You can also revoke access from Google's side at any time: Google Account → Data & privacy → Third-party apps & services → Rasid → Remove access. Doing it there stops the same access, and the app will simply report that it needs reconnecting.

Subscriptions and bills you already imported stay in your account after disconnecting — they are yours, not Gmail's. To remove those too, delete the record, or delete your account.

Export or delete your data

Settings → Export Data downloads a copy of your tracked subscription data.

Settings → Delete Account removes the account and everything under it: subscriptions, bills, spaces, budgets, notes and history, plus the sign-in itself. Rasid also revokes its Google access as part of the deletion. It is immediate and cannot be undone, so export first if you want a copy.

If deletion fails part-way, email hello@rasid.app and we will finish it manually and confirm when it is done.

Report a bug

Email hello@rasid.app with "Bug" in the subject line. Include the details listed under Get help — especially the screen, the time and your app version, which is what lets us line your report up against our logs.

Reproduction steps beat description. "Bills tab → refresh → spinner never stops" is worth more than "refresh is broken".

Do not send us passwords, OTP codes, full card numbers or a complete bank statement. We will never ask for any of them, and we do not need them to debug anything. For a mis-read bill, the sender's domain and the email subject line are enough.

Request a provider or service

If your utility, bank or subscription is not recognised, tell us and we will add it. UAE providers get priority.

Email hello@rasid.app with:

The provider or service name
Whether it is a utility, a credit-card statement or a subscription
The domain the emails come from — the part after the @ in the sender's address
Roughly how often it bills you

Reach a human

Every email to hello@rasid.app is read and answered by a person on the team that writes the app. There is no first-line script to get past.

If a thread has gone quiet or an answer did not solve it, reply to the same thread and say so — it moves to the top of the queue rather than starting over.

There is no phone line during early access. Anyone phoning, texting or WhatsApping you claiming to be from Rasid and asking for an OTP, a password or card details is not us.

Good to know

A few things that come up often enough to answer here.

Alerts fire 3 days before a renewal, a trial converting, or a bill's due date. You can change the default in Settings → Default Reminder, and per subscription
Not getting alerts? Check Settings → Notifications inside Rasid, then iOS Settings → Notifications → Rasid
Rasid never links a bank account. There is no card number, no OTP, no online-banking login and no screen scraping anywhere in the app
Gmail access is read-only. Rasid cannot send, delete or alter a single message, and that limit is enforced by Google, not just by us
Rasid is iOS-only for now. Android is planned; email us to be told when it lands
Early access is free. If that changes, you will be told before it does, not after

Who we are

Rasid is built in Dubai for the UAE and operated by Taimoor Nasir, trading as Rasid.

Website: https://rasid.app. Support: hello@rasid.app.