Your Etisalat by e& bill: how to pay it and when it's due

How to check your Etisalat bill

• By SMS and email. e& sends an SMS with a summary of your bill, and the detailed bill to your registered email address, within the first three days of every month (e&, Billing FAQ).
• In the app. You can view and download your bills, including earlier ones, any time in the My Etisalat UAE app. If an emailed bill does not arrive, e& suggests logging in to the app and checking your email address there (e&, Billing FAQ).
• A detailed breakdown. If your bill is set to Summary, call 101 to change it to the detailed format. The detailed bill starts from the next month (e&, Billing FAQ).

How to pay your Etisalat bill

e& lists these ways to pay (e&, Billing FAQ):

• Quick Pay, with no login. Enter your mobile, landline or internet number, or choose to use your account ID (e&, Quick Pay).
• Online services on e&'s website, where you can see your account details and pay.
• The My Etisalat UAE app.
• Autopay. Register a credit card and e& takes the payment on the due date.
• Your bank: ATM, online banking, phone banking or mobile banking.
• e& payment machines at e& business centres and other locations, by cash or credit card.
• Exchange houses that partner with e&.
• By phone. Call the toll-free numbers 101 or 125 and choose Bill Payment.

You can pay any account, for example a friend's, through any of these channels (e&, Billing FAQ).

What's on an Etisalat bill

To see why this month's bill differs from last month's, e& points to the Bill Explainer in the app: Payments, then Bill Details, then Bill Explainer, the third tab. It lists the line items behind the change, and you can tap any line for detail (e&, Billing FAQ).

If you add a service part-way through a month, your next bill includes a pro-rata charge. e&'s own example: a service at AED 150 a month, added on the 15th, is charged AED 5 a day for the remaining 15 days, so AED 75 (e&, Billing FAQ).

When is an Etisalat bill due

e& ties its billing to the end-of-month salary period (e&, Billing FAQ):

• e& takes the salary period as the 25th to the 30th, and issues bills on the 1st of the next month.
• Payment for the full amount should be made before the 15th of every month.
• e& does not charge a late payment fee, but any delay in paying leads to service interruption.
• If a bill is still unpaid after the grace period, e& sends payment reminders before disconnecting. e& says services are generally disconnected 20 to 25 days after the salary date.

Why your Etisalat bill went up

• A new service or add-on started mid-month, which adds a pro-rata charge to the next bill (e&, Billing FAQ).
• Something else changed on the account. The Bill Explainer in the My Etisalat UAE app shows which line items changed from the previous month (e&, Billing FAQ).

Get a reminder before your Etisalat bill is due

Rasid is an app that keeps household bills and subscriptions in one place. For e& it can:

• Track the bill. Add etisalat by hand from Rasid's list of UAE providers, or connect Gmail with read-only access. Rasid then looks for the bills e& emails you and reads the amount and, when the email shows it, the due date.
• Remind you before it's due. For a bill with a due date, Rasid sends a reminder three days before, at 10:00.
• Show what changed. Once Rasid has more than one e& bill, the bill's screen shows recent bills side by side, the average, and how much more or less this bill is than the last.
• Send you to e& to pay. If the payment link in an e& email can be confirmed as e&'s own, the bill shows a Pay button that opens e&'s page. You can also mark the bill as paid.

Rasid does not pay bills. You pay e& directly, through e&'s own channels. Rasid's Gmail access is read-only, so it cannot send, delete or change your email.