Your Virgin Mobile UAE plan: when it renews and how you pay

How Virgin Mobile UAE charges you

Virgin Mobile UAE is a business unit of Emirates Integrated Telecommunications Company PJSC (Virgin Mobile UAE, About us). It runs your account through the Virgin Mobile app: you give your payment details when you first buy a plan, and they are saved for future payments (Virgin Mobile UAE, How to pay).

• Monthly plans renew automatically. A plan renews every month at the same time you first subscribed: sign up on the 25th at 3:15 PM and it renews on the 25th of each month at 3:15 PM (Virgin Mobile UAE, When does my plan renew?).
• Reminders and changes. Virgin Mobile sends notifications before a renewal. Changes to your plan take effect on the renewal date. To stop automatic renewal, you can pause your plan, which also takes effect on the renewal date (Virgin Mobile UAE, Why does my plan renew automatically?).
• 6 and 12-month plans need your consent to renew. Virgin Mobile asks for it in the last month of the plan, with a renewal consent switch under your plan on the app's home screen. The switch is off by default. If you leave it off, you move to Pay As You Go on the renewal date (Virgin Mobile UAE, Renewing a 6 or 12-month plan).

How to pay for your Virgin Mobile plan

Virgin Mobile accepts Visa, Mastercard and American Express cards, Apple Pay, Google Pay and the Virgin Mobile Wallet. The method you used when you joined becomes your primary payment method, and you can change it in the Payments section of the app. If the primary method fails at a renewal, Virgin Mobile uses the next available payment option on your account (Virgin Mobile UAE, What is primary payment method?).

• The Virgin Mobile Wallet. Add credit by card, Apple Pay, Google Pay or a Recharge Voucher, sold at Axiom, Carrefour and Lulu stores (Virgin Mobile UAE, What is primary payment method?).
• Cash. Buy a recharge voucher from a retail partner's cashier, tap Recharge in the app's wallet and scan the barcode. The money goes into your wallet straight away (Virgin Mobile UAE, Cash Recharge).
• Wallet Auto Credit. The app can top up your wallet by a set amount from your card when the balance falls to a level you choose, for example AED 100 when it reaches AED 10. Virgin Mobile notifies you each time (Virgin Mobile UAE, What is Wallet Auto Credit?).

If a payment fails

Virgin Mobile says a payment may fail when there is not enough balance on your card, and asks you to tap Retry in the app (Virgin Mobile UAE, My payment failed):

• If the payment still fails, the plan does not renew.
• Virgin Mobile tries to take the payment 5 times, on 5 days in a row.
• If the payment is not completed within 90 days, the account is frozen and moved to Pay As You Go.
• You can also buy a recharge voucher, top up your wallet and pay for the plan from the balance.

Invoices and payment history

• Payment history: in the app, tap Payments, then History, then Show history (Virgin Mobile UAE, Payment history).
• Invoices: open the payment in your history and select Download Invoice. Virgin Mobile also attaches the invoice to the payment confirmation email it sends after every payment (Virgin Mobile UAE, How can I download my invoice?).

Cancelling and contacting Virgin Mobile

You can cancel your plan at any time in the app. On a 6 or 12-month plan, the cancel option appears a month before the plan renews (Virgin Mobile UAE, Can I cancel my plan anytime?).

To reach Virgin Mobile, chat in the app at any time, or call 800165 in the UAE (00971800165 from abroad) between 9:00 and 23:00, every day (Virgin Mobile UAE, How can I contact Virgin Mobile?).

Get a reminder before your Virgin Mobile plan renews

Rasid is an app that keeps household bills and subscriptions in one place. For Virgin Mobile it can:

• Track the plan. Add Virgin Mobile by hand from Rasid's list of UAE providers, with the amount and your renewal date as the due date.
• Remind you before it's due. For a bill with a due date, Rasid sends a reminder three days before, at 10:00.
• Show what changed. Once Rasid has more than one Virgin Mobile bill, the bill's screen shows recent bills side by side, the average, and how much more or less this bill is than the last.

Rasid does not pay bills. Virgin Mobile takes payment through its own app.